TidyMatch
Trust & safety

Your safety comes first

Every cleaning company on TidyMatch undergoes a rigorous verification process. We check identities, business registrations, and insurance so you don't have to.

Identity checked

Government-issued ID verified

NZBN verified

Registered NZ business

Public liability insured

Minimum $1M cover

Background checked

Criminal record screened

Our process

How we verify cleaners

Step 1

Identity verification

Every cleaner must provide a valid NZ driver's licence or passport. We verify the document's authenticity and cross-check the identity against public records.

Step 2

NZBN verification

We verify the company's New Zealand Business Number (NZBN) to confirm they are a legitimate registered business. This includes checking their trading name and status.

Step 3

Insurance check

All verified cleaners must hold current public liability insurance (minimum $1M cover). We verify the policy directly with the insurer or broker.

Step 4

Background screening

We conduct a basic background check to ensure there are no concerning criminal convictions that would pose a risk to customers or their properties.

Platform features

Built for trust at every step

Verified reviews only

Only customers who have completed a clean through TidyMatch can leave a review. No fake reviews, no astroturfing.

Secure messaging

All communication between customers and cleaners happens through our secure, encrypted messaging platform.

Transparent profiles

See a cleaner's full profile before hiring — reviews, verification status, response time, team size, and completed jobs.

Dispute resolution

If something goes wrong, our support team is here to help mediate and resolve issues fairly for both parties.

Direct communication

Chat directly with cleaners before hiring to ask questions, clarify requirements, and get comfortable.

Insurance-backed

All verified cleaners carry public liability insurance, giving you peace of mind if accidental damage occurs.

Are you a cleaning company?

Get verified and start building trust with Auckland customers. Our verification process is free and takes just 1–2 business days.

Learn about joining

Hire with confidence

Every cleaner on our platform has been thoroughly vetted. Post your job and hire with peace of mind.

Post a cleaning job