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TidyMatch
Trust & safety

Built to help you choose with more confidence

TidyMatch gives customers clearer information before hiring — from phone and identity checks to NZBN checks, job-based reviews, insurance details, and direct messaging with local cleaning businesses.

Phone confirmed

Cleaner phone number confirmed

Identity check completed

Stripe identity check completed

NZBN checked

Business registration details matched

Job-based reviews

Feedback from completed jobs

What profile checks mean

Profile checks and badges are informational only. They do not mean TidyMatch guarantees, endorses, recommends, supervises, or controls any cleaner. Customers should still review each cleaner’s quote, profile, reviews, insurance information, experience, and suitability before choosing who to hire.

How trust is built

Practical checks before customers choose

TidyMatch is designed to give customers useful signals before accepting a quote, while keeping the final choice with the customer.

Check 1

Account checks before quoting

Cleaners must confirm their phone number and complete a Stripe identity check before they can quote on jobs through TidyMatch.

Check 2

NZBN business check

Where a cleaner provides an NZBN, TidyMatch checks the number against the NZBN register to match basic business details such as registered name and status.

Check 3

Insurance transparency

Cleaners can add public liability insurance details to their profile so customers can see what has been supplied and ask follow-up questions before accepting a quote.

Check 4

Reviews linked to real jobs

Reviews are connected to completed TidyMatch jobs, helping customers compare recent feedback from people who actually used the platform.

Platform safeguards

More visibility, fewer surprises

Cleaner profiles with useful details

Compare services, areas covered, team size, profile photos, review history, phone and identity status, NZBN check status, and supplied insurance information.

Questions before you accept

Depending on the cleaner's plan, you may be able to message a cleaner before accepting their quote — clarify scope, timing, access, parking, pets, supplies, and any special requirements.

Review history you can inspect

Read job-based reviews and ratings before choosing who to contact or hire, instead of relying only on a short quote or price.

Conversations kept in one place

Quotes, messages, and job decisions stay inside TidyMatch so both sides have a clearer record of what was discussed.

Support when something needs attention

If a job does not go to plan, TidyMatch support can help collect information, guide next steps, and keep communication constructive.

Clearer expectations

Customers choose the cleaner they prefer, and cleaners remain responsible for their own pricing, work, equipment, insurance, and service delivery.

Before accepting a quote

Simple steps that make hiring smoother

TidyMatch gives you the tools to compare providers, ask the right questions, and keep the job details clear before work starts.

Read the cleaner's profile and recent reviews.

Check whether phone, identity, NZBN, and insurance details are shown.

Depending on the cleaner's plan, you may be able to ask questions in messages before accepting a quote.

Confirm scope, timing, access, supplies, parking, and special requirements in writing.

TidyMatch is a marketplace for independent cleaning businesses. Checks, badges, profile details, and reviews help customers make a more informed choice, but they do not replace checking the quote, asking questions, and confirming job requirements directly with the cleaner.

Are you a cleaning company?

Build a stronger profile with account checks, NZBN details, insurance information, job-based reviews, and clear communication with customers.

Learn about joining

Find a cleaner with clearer information

Post your job, compare quotes, read reviews, ask questions, and choose the independent cleaning business that fits your needs.

Get quotes