Frequently asked questions

It's completely free for customers to post a job and receive quotes. You'll only pay the cleaning company you choose to hire. There are no hidden fees or commissions.

Most customers receive their first quote within 2–4 hours. You'll typically have multiple quotes to compare within 24 hours. Response times vary based on the time of day and the type of clean.

We're currently live across all Auckland suburbs, from the CBD to Rodney and Franklin. We plan to expand to Wellington and Christchurch later this year.

Not at all. Posting a job is completely obligation-free. If none of the quotes feel right, you're welcome to decline them all and look elsewhere.

Yes. Every cleaning company on TidyMatch goes through our verification process, including identity checks, NZBN verification, and public liability insurance confirmation. Look for the 'Verified' badge on their profile.

A verified badge means we've confirmed the cleaner's identity, checked their NZ Business Number (NZBN), and verified they hold current public liability insurance. It's our way of giving you peace of mind.

Absolutely. Every cleaner profile shows their star rating, total number of reviews, and detailed feedback from past customers. Only verified customers who have completed a clean can leave a review.

You can search for cleaners by name or browse our Find Cleaners directory. If you have a friend or family member who cleans, invite them to join TidyMatch so you can book through the platform.

Cleaners provide fixed-price quotes based on the details in your job post. Prices vary depending on property size, condition, service type, and any special requirements you mention.

The quote is the cleaner's best estimate based on your description. If the scope changes significantly (e.g., the property is much larger than described), the cleaner may discuss an adjustment with you beforehand.

Payment terms are arranged directly between you and the cleaner. Most accept bank transfer, cash, or card payment on the day. TidyMatch doesn't process payments — we simply connect you.

Tipping is not expected in New Zealand, but it's always appreciated if your cleaner does an exceptional job. A positive review is often the best way to show your appreciation.

Tidy up personal items and valuables, and make sure the cleaner has clear access to the areas that need cleaning. Provide any specific instructions or priorities when you book.

That's up to you and the cleaner. Many customers provide a key or access code. Discuss this directly with your chosen cleaner to find an arrangement that works for both of you.

We encourage you to communicate directly with your cleaner first — most issues can be resolved quickly. All verified cleaners carry public liability insurance, and our support team is here to help if needed.

Yes! Many cleaners offer weekly or fortnightly regular cleaning. Discuss your needs directly with the cleaner when they quote, or mention it in your job post.

We offer a free plan with up to 5 quotes per month. Paid plans start at $49/month for unlimited quotes and enhanced features. View our full pricing on the For Cleaners page.

Most verifications are completed within 1–2 business days, provided you submit all required documents (ID, NZBN, insurance certificate) clearly.

Build a strong profile with photos, detailed descriptions, and competitive pricing. Respond quickly to job posts, and ask happy customers to leave reviews. Great reviews significantly improve your chances.

Yes, you're never obligated to quote on any job. Only quote on jobs that fit your schedule, location, and expertise.