Frequently asked questions

It's free for customers to request and compare quotes. You choose which cleaning business to hire, and payment terms are arranged directly with that provider.

Quote times can vary depending on the job type, location, timing, and how many suitable cleaners are available. Many jobs receive interest quickly, but it is not guaranteed. You can compare any quotes that come through before deciding.

TidyMatch is available across Auckland, Wellington and Christchurch, with more locations becoming available as cleaners join the platform.

No. Requesting quotes is obligation-free. If none of the quotes suit your timing, budget, or requirements, you can decline them and look elsewhere.

Cleaners must confirm their phone number and complete a Stripe identity check before they can quote on jobs. Where provided, TidyMatch can also check NZBN details and display supplied insurance information on the cleaner's profile.

Badges show factual profile signals, such as phone confirmed, identity check completed, NZBN checked, insurance details supplied, or job-based reviews. They help you compare providers, but you should still read the quote, ask questions, and choose the cleaner that best fits your job.

It means TidyMatch has checked the supplied NZBN against the NZBN register and matched basic business registration details, such as registered name and status. It does not assess service quality, insurance coverage, financial position, or whether the cleaner is suitable for every job.

Yes. Cleaner profiles can show star ratings, review counts, and written feedback from completed TidyMatch jobs. Reviews help you compare providers before accepting a quote.

You can search for cleaners by name or browse the Find Cleaners directory. If you already know a cleaning business, you can ask whether they are on TidyMatch or invite them to create a profile.

Cleaners provide their own quotes based on the details in your job post, such as property size, condition, service type, timing, access, supplies, and any special requirements you mention.

The quote is based on the information you provide. If the job scope changes or the property is materially different from the description, the cleaner may discuss an adjustment with you before continuing.

Payment terms are arranged directly between you and the cleaner. Many cleaners accept bank transfer, cash, or card payment, but this should be confirmed with the provider before the job starts. TidyMatch does not currently process cleaning-job payments between customers and cleaners.

Tipping is not expected in New Zealand. If you are happy with the work, a positive review is often the most useful way to support the cleaner's business.

Depending on the cleaner's plan, you may be able to message some cleaners as soon as they submit a quote — before you decide whether to accept it. With other cleaners, messaging opens when you accept their quote. A cleaner must always submit a quote first.

Your job details are visible to cleaners before you choose one, so job posts can't include contact details such as phone numbers, email addresses, website links, or social media handles. Depending on the cleaner's plan, you may be able to exchange contact details with some cleaners after they submit a quote. Once you accept a quote, you and your chosen cleaner can always share contact details freely.

Clear personal items where practical, secure valuables, and make sure the cleaner has access to the areas that need cleaning. It is also worth confirming priorities, parking, pets, supplies, and entry instructions in messages before the job.

That is up to you and the cleaner. Some customers are home, while others arrange access by key, lockbox, or entry code. Discuss this directly with your chosen cleaner before the job starts.

Cleaning services are provided by independent cleaning businesses, not by TidyMatch. TidyMatch helps you post jobs, compare quotes, message cleaners, and review profile information before choosing a provider.

Start by messaging the cleaner and explaining the issue clearly. Many problems can be resolved directly. If you need help, TidyMatch support can help collect information and guide next steps, but the cleaning service itself remains between you and the independent provider.

Yes, many cleaners offer weekly, fortnightly, or monthly cleaning. Mention this in your job post or discuss it directly with the cleaner when they quote.

Yes. Open the job and select “Cancel job”. You will be asked to choose a cancellation reason. Any cleaners who have already submitted a quote will be notified, and any eligible quote credit they used will be returned automatically. Any additional details you enter before choosing a cleaner are private and are only visible to you and TidyMatch support.

Yes. Open the accepted booking and select “Cancel booking”. You will need to choose a cancellation reason, and the selected cleaner will be notified immediately through TidyMatch and by email. The booking will be cancelled from the cleaner's TidyMatch calendar, and any eligible quote credit will be returned to the selected cleaner. Any additional message you enter at this stage will be shared with the selected cleaner and TidyMatch support.

The job and conversation history remain available for reference, but the conversation becomes read-only. Neither you nor the cleaner can send further messages or mark the job as complete.

A cancellation is marked as short notice when it is made on the preferred cleaning date or the calendar day before it. TidyMatch records short-notice cancellations for account history and support purposes. TidyMatch does not currently apply an automatic cancellation fee or account penalty.

Cancelled jobs cannot currently be reopened. Post a new job if you still require the cleaning service. A job that expires without a cleaner being selected is different from a cancelled job. Expired jobs can be reopened with an updated preferred date.

An unaccepted job normally closes when it reaches its expiry date. The job and conversations become read-only, and cleaners no longer see it as an active opportunity. You can reopen the expired job with a new preferred date. Existing pending quotes are preserved, and the cleaners can review and reconfirm them.