How TidyMatch uses cookies

This Cookie Policy explains how TidyMatch uses cookies, local storage, session storage, logs, and similar technologies on our website, platform, tools, and related services.

This policy should be read together with our Privacy Policy, which explains how we collect, use, store, and share personal information.

When you use TidyMatch, cookies and similar technologies are used as described in this Cookie Policy.

Cookies are small text files placed on your browser or device when you visit a website.

Cookies can help websites remember information about your visit, such as whether you are logged in, what settings you selected, how forms are being used, and whether certain security or fraud checks are needed.

Similar technologies may include local storage, session storage, tags, device identifiers, and server logs.

We use cookies and similar technologies to operate the platform, keep users signed in, protect accounts, process forms, remember preferences, save draft job information, support subscriptions, prevent fraud, diagnose errors, and improve our services.

Some technologies are necessary for TidyMatch to work properly. Others help us diagnose errors, improve reliability, or improve the experience for customers and cleaners.

The specific cookies and technologies used may change over time as we develop the platform, add new features, change service providers, or update our security, payment, address lookup, or communication tools.

Essential cookies are required for the website or platform to function properly.

These may be used for login sessions, account authentication, security, fraud prevention, form submission, account settings, job posting, quote flows, user preferences, load balancing, platform stability, and remembering important actions during your visit.

If you block essential cookies, some parts of TidyMatch may not work correctly, including account login, job posting, quote submission, messaging, settings, subscription management, and support forms.

Preference cookies, local storage, or session storage may be used to remember choices you make on the website.

For example, these technologies may help remember display settings, form progress, draft job details, selected locations, saved-address choices, interface state, or other preferences that make the platform easier to use.

Local storage and session storage are stored in your browser. Clearing your browser data may remove draft information or preferences stored on your device.

We use Sentry to monitor errors, crashes, and performance issues on TidyMatch.

Sentry may collect technical information such as IP address, browser type, device type, pages visited, timestamps, errors, stack traces, and performance data.

We use this information to diagnose problems, fix bugs, maintain security, and keep the platform reliable.

Cookies and similar technologies may be used to protect TidyMatch, our users, and our systems.

These technologies may help detect suspicious activity, protect accounts, prevent automated misuse, reduce spam, secure forms, support authentication, verify sessions, and prevent unauthorised access.

Security-related cookies or signals may be used by TidyMatch or by trusted service providers that help us operate and protect the platform.

Cleaner subscription payments are processed through Stripe or another payment processor we may use in the future.

Stripe may use cookies, device information, fraud prevention tools, and similar technologies to process payments, authenticate transactions, detect fraud, manage subscriptions, issue invoices or receipts, and comply with legal obligations.

TidyMatch does not store full card numbers. Payment-related cookies and payment data may be handled directly by Stripe or the relevant payment processor.

Some cookies, local storage, scripts, or similar technologies may be set or used by third-party service providers that help us operate TidyMatch.

These providers may include hosting providers, error monitoring providers, email delivery tools, security tools, payment processors, identity check providers, phone verification providers, address lookup providers, and customer support tools.

Third-party providers may process information according to their own privacy and cookie policies, as well as our agreements with them where applicable.

Like most online services, TidyMatch and our service providers may keep server logs and technical records when you use the website or platform.

These records may include IP address, browser type, device type, pages visited, timestamps, referring pages, errors, performance information, and security events.

We use this information to operate the platform, investigate issues, maintain security, prevent misuse, and improve reliability.

You can usually manage, block, or delete cookies through your browser settings.

Most browsers allow you to see what cookies are stored, delete existing cookies, block third-party cookies, block all cookies, clear local storage, or receive alerts before cookies are stored.

If you block or delete cookies or clear browser storage, some parts of TidyMatch may not work correctly, including login, account features, draft job information, forms, preferences, payments, messaging, and security functions.

Some browsers offer Do Not Track or similar privacy signals.

There is not always a common industry standard for how websites should respond to these signals.

Where required by law or where supported by our tools, we may respond to recognised browser privacy signals. Otherwise, you can manage cookies and storage directly through your browser settings.

Cookies and similar technologies may collect or support the use of personal information.

Our Privacy Policy explains more about the personal information we collect, why we use it, who we may share it with, how long we keep it, and how you can request access or correction.

If there is any inconsistency between this Cookie Policy and our Privacy Policy about personal information handling, the Privacy Policy should be read as the main privacy document.

We may update this Cookie Policy from time to time.

Updates may be made when we add new features, change service providers, update payment systems, or change how cookies, local storage, or similar technologies are used.

The updated version will be posted on this page with a new last updated date.

If you have questions about this Cookie Policy or how TidyMatch uses cookies, local storage, or similar technologies, please contact us at hello@tidymatch.co.nz or write to Utopia Marketing Ltd t/a TidyMatch, 63 Apollo Drive, Rosedale, Auckland 0632, New Zealand.